Mision:
**Responsibilities**:
Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
Maintains a Quality Standard on all phone calls received guarantying a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
Utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.
Follow all Adherence guidelines to achieve a minimum target of 95%
**Requirements**:
Knowledge and skills.
Basic understanding of the auto finance industry
Experience.
Knowledge on excellent Customer Service techniques (call center based preferably)
Academic leve...