George Town, Cayman Islands | Posted on 08/07/2026

The Customer Service Agent, Baggage will report to the Baggage Service Supervisor, working in multiple areas around the airport. The post holder will primarily be responsible for assisting passengers with resolving incidents around delayed, lost, pilfered and damaged baggage, as well as baggage pickup and deliveries, and ensure that customers are kept regularly informed on the progress of their delayed baggage or claim.

Summary of Key Responsibilities

• Ensure that all customer complaints are handled according to company policy
• Adhere to prescribed safety and security procedures and promote a strong customer care culture
• Commit to promoting airline operational efficiency
• Track, update and reconcile all delayed baggage and claims filed by customers
• Assist with passenger phone calls in a timely manner
• Assist with reuniting delayed luggage with customers...