About the Role:
Be the human connection behind every beautiful purchase. As a Customer Service Agent, you'll be the first point of contact for customers offering warm, efficient, and solution-oriented assistance across platforms like email, live chat, and phone. This role is ideal for someone who is passionate about people, detail-oriented, and able to remain calm under pressure while representing a high-end lifestyle brand.

Key Responsibilities: Handle customer inquiries regarding orders, deliveries, returns, and product details. Ensure that all customer interactions are professional, courteous, and aligned with the brands tone. Log customer interactions in CRM software and follow up on unresolved issues. Coordinate with logistics, warehouse, and e Commerce teams to resolve service challenges. Escalate complex issues appropriately and provide proactive updates to customers. Grade 12; diploma in customer service or business admin is a plus. 2+ years of experience in a custome...