About the Role

The Customer Service Agent will serve as the primary point of contact for customers using the companys fintech platforms and digital financial services. The role is responsible for delivering seamless customer support across payment solutions wallets transactions and digital financial products while ensuring compliance with regulatory and service standards.

This position plays a critical role in enhancing customer experience maintaining trust and supporting operational efficiency in a fast-paced technology-driven financial ecosystem.

Compensation and Benefits: 4500 AED salary along with company provided visa and health insurance

Key Responsibilities

• Handle inbound and outbound customer interactions via calls email chat and digital channels
• Assist customers with inquiries related to:
• Digital payments
• Wallet services
• Transactions