German-Speaking Customer Support Agent

Umhlanga, Durban, KwaZulu-Natal | On-site | Full-time

We are hiring a German-speaking Customer Support Agent for an international retail project based in. You will support German customers across phone, email, and chat, ensuring excellent service for orders, deliveries, returns, and product enquiries.

Key Responsibilities

• Handle customer queries in German (phone, email, chat)
• Assist with orders, deliveries, returns, and product information
• Provide professional, friendly customer support
• Resolve complaints and escalate issues when needed
• Record all interactions accurately in systems

Requirements

• German B2–C2 (spoken & written)
• Good English communication skills
• Matric / Grade 12 (essential)
• Customer service/call centre experience advantageous
• Strong communication and problem-solving skills