German‑Speaking Customer Support Agent

Umhlanga, Durban, KwaZulu‑Natal | On‑site | Full‑time

We are hiring a German‑speaking Customer Support Agent for an international retail project based in.

Key Responsibilities

• Handle customer queries in German via phone, email, and chat
• Assist with orders, deliveries, returns, and product information
• Provide professional, friendly customer support
• Resolve complaints and, when necessary, escalations
• Record all interactions accurately in the system

Requirements

• German B2–C2 (spoken & written)
• Good English communication skills
• Matric / Grade 12 (essential)
• Customer service/call centre experience advantageous
• Strong communication and problem‑solving skills
• Comfortable with rotational shifts, including weekends

Benefits

• Competitive salary package