LocationAguascalientesJob ScheduleFull-time On siteResponsibilitiesReceives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS customers or businesses, NMAC/IFS dealerships, and/or third parties (other financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.The agent will identify the current account status for appropriate action on both retail and lease NMAC/IFS phone calls regarding a total loss incident, vehicle damage, titles, end of term, interest rate, post maturity date, and other subjects.Maintains a quality standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our call model to assure all compliance, state, and federal regulations are within guidelines.Must be able to utilize all tools and resources available to proactively resolve our customer's concerns and prevent any f...