Customer Service Agent

Location: Winnersh, Reading - Hybrid - 3 days per week in the office
Pay Rate: £13.37 per hour
Hours: 37.5 per week
Shift Pattern: 9am-6pm - Rotating shift pattern (Mon–Sun) over 4-week rotations which includes 1 weekend off, 2 weekends with 1 day, 1 full weekend working
Contract: Immediate start - ends 30th September 2026

About the Role
We’re looking for a Customer Service Agent to join a hybrid working team supporting one of the UK’s top online car marketplace brands. In this role, you’ll handle customer enquiries via phone, email and web chat, guiding customers through the process of selling their car and ensuring they receive a smooth, positive experience.

Key Responsibilities:

Managing customer interactions via phone, email and web chat
Providing clear and accurate information throughout the vehicle‑selling journey
Maintaining a high standard of customer care
Collaborating with colleagues during office days...