**Work Schedule**: 6:00am - 3:00pm Hermosillo Time (adjusts to 7:00am - 4:00pm in November due to U.S. daylight saving changes)
**Experience Required**: 3 months to 1 year in a similar role preferred
**Language Requirement**: Advanced English (spoken and written)
**Availability**: 45 hours per week
**Education**: High school diploma or equivalent
**Objective**
This role focuses on reaching out to businesses that currently use safety software and guiding them through a structured feedback survey. The agent’s responsibility is to capture information on the usefulness, limitations, and potential enhancements of their software. The collected data helps BIS Safety understand customer needs, industry challenges, and opportunities for improvement.
**Desired Profile - Knowledge, Skills & Abilities**
- Clear and professional communication for explaining survey details and questions.
- Active listening to fully grasp and record customer input.
- Emotional intelligen...