Hybrid Starting at 24.00/hour About Thomas Scientific Thomas Scientific is a leading distributor of laboratory products, equipment, chemicals, and supplies, serving research, academic, clinical, industrial, and government laboratories.

We connect scientists with the products they need from thousands of manufacturers, backed by responsive service and deep technical support.

Our Customer Experience team is the front line of that promise — the people customers rely on to get the right product, on time, with zero friction.

Position Summary The Customer Experience Agent is the primary point of contact for our customers through phone, email, chat, and web.

You will own each interaction end to end — answering product questions, placing, and tracking orders, preparing quotes, resolving issues, and coordinating with internal teams to deliver a seamless experience.

Success in this role means customers feel informed, valued, and con...