Customer Service Agent
Location: Egham, Surrey
Salary: Competitive DOE
Hours: 40 hours per week, Monday-Friday, shifts between 7:00am - 7:00pm
CTR Select is recruiting on behalf of their client based in Egham,and they are seeking a Customer Service Agent to join their Service Operations team.

This is an excellent opportunity for a customer-focused professional to support key international clients, managing service requests from initial contact through to resolution while ensuring service levels and customer satisfaction are consistently achieved.
Key Responsibilities

* Act as the primary point of contact for customer service and support enquiries.

* Manage support cases through their full lifecycle, ensuring timely resolution.

* Perform first-line diagnosis and qualification of issues.

* Coordinate engineers, logistics, travel arrangements, and spare parts as required.

* Escalate issues appropriately and within agreed s...