Customer Service Agent- Trilingual (Belen-Cartago)
Department: Customer Support
Employment Type: Full Time
Location: CRI-Costa Rica-Belen

Description
Role summary


Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Customer Care Representative . This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Customer Care Representative should interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for Align products. Receive customer requests through phone, email, chat and SMS, validates customer account, support, and document interactions in the CRM database. Ensure appropriate resolution and/or escalation to the correct team in case needed. Handle requests such as but not limited to...