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Customer Service Agent with German - BCN based

Company

Santévet Group

Location

barcelona, cataluña

Posted

June 13, 2026

Position Overview

Your Mission

Customer Service

  • Handle and manage inquiries, questions, and issues with empathy and efficiency.
  • Interact with customers via phone, email, and chat.

Claims Management

  • Process claims according to their level of severity.
  • Coordinate with internal stakeholders to provide fast and effective solutions.

Payment Collection

  • Contact customers with outstanding payments.
  • Negotiate solutions to help recover overdue fees.

Customer Retention

  • Conduct call campaigns with customers who have requested cancellation.
  • Use sales and retention arguments to maintain customer loyalty.

Continuous Improvement

  • Identify opportunities to improve processes.
  • Propose solutions to increase efficiency and customer satisfaction .

What We’re Looking For

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