About the Role

We are looking for a detail-oriented Customer Service Analyst to join our client’s team. In this role, you will act as a key liaison between customers and internal teams, ensuring a smooth order-to-delivery process and delivering a high-quality customer experience. This position requires strong organizational skills, the ability to manage multiple processes, and excellent communication in English and Portuguese.

Key Responsibilities

• Manage and validate customer master data and ensure accuracy in systems (SAP).
• Coordinate with internal teams for order processing, delivery, and inventory management.
• Monitor and support order-to-delivery operations, including invoicing and logistics follow-up.
• Handle customer requests, issues, and returns, ensuring timely resolution.
• Support sales teams with documentation, reporting, and process follow-up.
• Perform data validation and reconciliation across syste...