Job Description: Customer Service & Administration Executive

Job Summary

The Customer Service & Administration Executive is responsible for providing excellent customer support and administrative assistance to ensure smooth daily operations within the service center. This role involves managing customer inquiries, coordinating service appointments, maintaining records, processing documentation, and supporting the service team in delivering exceptional customer satisfaction.

Key Responsibilities

• Welcome customers and visitors in a professional and friendly manner.
• Handle incoming calls, emails, and customer inquiries promptly and professionally.
• Schedule and coordinate vehicle service appointments with customers and workshop staff.
• Prepare and process service orders, quotations, invoices, and related documentation.
• Maintain accurate customer, vehicle, and service records in the company database...