Customer Service & Claims Agent (Automotive)
Location: On-site – Irvine, CA
Schedule: Monday–Friday + rotating Saturday (1x every 2 months)
Industry: Automotive / Vehicle Service Contracts
Overview
We are seeking a Customer Service & Claims Agent with strong automotive knowledge to support customers and dealer partners with vehicle service contract (VSC) claims, account inquiries, and issue resolution. This role requires a balance of customer service excellence, technical automotive understanding, and efficient claims processing in a fast-paced, high-volume environment.
Key Responsibilities

+ Handle 35+ inbound calls daily, assisting customers and dealers with claims, coverage questions, and account inquiries

+ Review and process vehicle service contract (VSC) claims, ensuring accuracy and policy compliance

+ Investigate and resolve complex, high-value claims involving repairs and maintenance

+ Communicate with dealerships, repair f...