Customer Service & Claims Agent (Automotive)

Location: On-site – Irvine, CA

Schedule: Monday–Friday + rotating Saturday (1x every 2 months)

Industry: Automotive / Vehicle Service Contracts

Overview

We are seeking a Customer Service & Claims Agent with strong automotive knowledge to support customers and dealer partners with vehicle service contract (VSC) claims, account inquiries, and issue resolution. This role requires a balance of customer service excellence, technical automotive understanding, and efficient claims processing in a fast-paced, high-volume environment.

Key Responsibilities