Customer Service and Logistics Manager

Job Purpose

To lead and manage customer service operations while coordinating logistics, warehousing, and transport activities. The role ensures smooth product flow from warehouse to customer, maintaining high service standards and operational efficiency.

Key Responsibilities

• Customer service leadership: Lead and develop the customer service team to deliver excellent service.

• Order management: Oversee customer order processing, fulfillment, and delivery performance.

• Logistics operations: Manage transport planning, warehousing, and distribution to ensure cost-effective and timely deliveries.

• Performance monitoring: Track KPIs such as OTIF (On Time In Full) and implement continuous improvement initiatives.

• Customer relationship management: Build strong relationships with key customers, handle escalations, and resolve service issues.

• Third-party management: Oversee external lo...