CUSTOMER SERVICE ASSISTANT, CUSTOMER CARE TEAM

Job Summary

Handles and resolves basic phone and e-mail inquiries, requests and complaints of both external and internal clients on the bank’s products and services particularly on online banking (MBOS), cash management products, DPU/MCC and trade transactions.

Specific Duties & Responsibilities

• Handles basic phone and e-mail inquiries and requests on bank’s products and services particularly on online banking (MBOS), cash management products, DPU/MCC and trade transactions.
• Handles efficiently all customer complaints and feedback and provide suggestions on improvement of current process.
• Handles customer in courteous, friendly, and professional manner as integrated with Metrobank’s core competencies.
• Escalates right away client issues/concerns that need supervisor’s assessment and final disposition.
• Accomplishes daily, weekly and monthly ...