Customer Service Assistant

Grantham Station

£13.45 per hour (PAYE), 35 hours per week, shift-based role

Contract Length: 3-6 month

Kickstart Your Railway Career at Grantham Station!

The role and about you

We are looking for reliable, proactive and customer-focused Customer Service Assistants to join the team at Grantham Station. This is a fantastic opportunity to build experience within the railway industry, working in a fast-paced and customer-facing environment where no two days are the same.

In this role, you will be responsible for supporting passengers throughout their journey, acting as a key point of contact across the station. You will provide clear and accurate information regarding train times, platform details, journey planning, and ticketing queries. You will also assist passengers with luggage, mobility needs, and general wayfinding, helping to ensure a smooth and positive travel experience for all customers.

You will...