This position will assist with the booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support.
Responsibilities:
Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods.Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipmentsSchedule pickup and delivery appointments for shipments with customers and carriers.Prepare shipping paperwork as neededGenerate shipment status and other reports for internal and external customers.Maintain stakeholder files with...