Our local authority client based in Southampton are urgently seeking an experienced Customer Service Assistant Team Leader.

Purpose of Job

* To lead and manage a small team of Customer Service Officers, handling a range of customer enquiries and service requests across a range of channels (telephone, face to face and digital), providing information, resolving issues and dealing with varied transactions

* To ensure excellent customer service is provided and that customer experiences are easy, effective and convenient.

* To manage a team to provide the best possible first impression of the council, being professional and positive, maintaining ownership of customer enquiries and ensuring they are kept up to date and deputising for the Team Leader.

Key Accountabilities

1. To manage a team of Customer Service Officers, ensuring they provide a consistent and professional service, and are an effective first point of contact for the customer, d...