Job Title: Customer Service Associate

Location: Remote 

Work Hours: Sa-Wed 9am-5pm PST

Type: Full-Time

About Us:

We are a rapidly growing e-commerce company revolutionizing the funeral and memorial industry by offering premium products and exceptional service at a fraction of traditional costs. Our mission is to empower customers with transparency and a compassionate experience during one of life’s most challenging moments.

Position Overview:

We are seeking a strategic and empathetic Customer Service Associate to lead and scale our customer support operations. The ideal candidate will have a proven track record of building and managing high-performing support teams, with a customer-first mindset and the ability to balance operational efficiency with personalized care.

Responsibilities: