Location: Poole
Salary: £29,000–£30,500
Hours: Monday to Friday, 8:00am–5:00pm
Contract: Permanent, full-time
Working arrangement: Office-based

Talent Guardian is recruiting for an experienced Customer Experience Associate to join a busy, fast-paced customer service team in Poole.

This role is ideal for someone who takes pride in delivering excellent service, enjoys building strong customer relationships and can confidently resolve queries while identifying opportunities to support sales and business growth.

What you’ll be doing
Managing inbound and outbound customer calls.
Responding to customer queries relating to orders, deliveries, proof of delivery, returns and back orders.
Logging calls, emails, actions and customer information accurately within the CRM system.
Recording and resolving customer complaints professionally and efficiently.
Proactively managing customer accounts and providing regular updates.
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