Job Description
The Customer Service Associate I is responsible for supporting customers and internal partners by providing timely,
accurate, and professional service across a range of pre-sales and post-sales activities. This role serves as a primary
point of contact for order entry, quotations, pricing, product availability, and order status inquiries, and works closely
with Sales, Service, Operations, and Shipping to ensure customer needs are met. Assignments are moderately
complex and require sound judgment in resolving issues, recommending routine solutions, and ensuring compliance
with established processes. The Customer Service Associate I works independently on routine tasks and receives
general directions on new or more complex assignments.

Responsibilities:
• Respond to customer and internal partner inquiries regarding order status, pricing, product availability,
delivery dates, and general (non-technical) product or service questions.
•...