About the job: We are seeking a Customer Service Associate, to assist the team in frontline operations at the front desk ensuring smooth operations. You will need to display a professional image by delivering high-quality service experience and accurate information to customers.
Accountabilities, responsibilities and main duties: - Ability to deliver professional and high-quality service experience in a customer-facing role.
- Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
- Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
- Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
- Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamle...