Customer Service Associate

Gurugram, HR, India(Hybrid)

**Job Description**

The Customer Engagement Network is a dedicated team of Customer Care Professionals, leaders and support groups working together to deliver outstanding service every day to our Card Members around the world. Our dedicated customer care professionals and partners strive to treat every servicing interaction via chat/phone as an opportunity to put the customer first, add meaningful value, and deepen relationships.

**Responsibilities**

**Job Responsibilities:**

+ Consistently deliver extraordinary service (through chat/ phone, as required,) whilst in a fast-paced, structured, customer care environment.
+ Able to address 2-3 Chat conversations simultaneously. 
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.
+ Deve...