Customer Service

Circa £27,000 p/a, Monday - Friday, 8am until 4pm, North Chailey, 28 days paid holiday including bank holidays, pension contributions, Health Insurance, office dogs and staff discount on products.

The Role

We are delighted to be working with a premium brand located in the North Chailey area who are seeking a Customer Service Advisor to join their team. The Customer Service Advisor is responsible for handling the company's customer service and order processing, working and communicating with team members to ensure customer orders are fulfilled in a timely manner.

You will be responsible for:

Act as the main point of contact for all customer enquiries via email, live chat and telephone
Respond to customers within agreed SLAs, offering professional and solution-focused support
Provide product guidance and general advice to customers
Manage and resolve customer complaints in line with company procedures
Process customer order...