Will be responsible for managing customer inquiries, providing information about HVAC products and services, processing orders, scheduling service appointments, and assisting with general office tasks. This position plays a key role in ensuring smooth communication between the company and its clients while maintaining high levels of customer satisfaction.

+ Respond to customer inquiries via phone, email, or in person regarding HVAC services, products, and billing.
+ Schedule appointments for HVAC technicians for installation, repairs, and maintenance services. Ensure timely follow-ups and reminders to customers.
+ Maintain accurate customer records, including service history, product details, and any communications. Process and file documentation as needed.
+ Ensure high levels of customer satisfaction by handling complaints and concerns in a professional and timely manner. Escalate when necessary.
+ Assist with general office duties as filing, managing customer da...