Customer Service Helpdesk / Coordinator

Location: London

Job Type: Full-Time Monday to Friday. Hybrid working with 2 days in our office near Waterloo. Monday is a mandatory office day and a day choice.

About the Role

We are seeking a reliable and enthusiastic Customer Service Helpdesk / Coordinator to join our growing team. This is an excellent opportunity for an organised individual with strong customer service skills who enjoys working in a fast-paced environment and providing excellent support to both customers and colleagues.

The successful candidate will play a key role in coordinating customer enquiries, maintaining accurate records, and ensuring a high standard of service delivery.

Key Responsibilities

* Handling incoming customer enquiries via telephone and email.

* Providing excellent customer service and resolving issues efficiently.

* Coordinating and scheduling works with customers and field-based staff.