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Customer Service Consultant

Company

Kennedy Reid

Location

Australia, South Australia

Posted

June 16, 2026

Position Overview

A fantastic opportunity is available for a motivated and customer focused professional to join a leading global insurance brokerage within their high volume SME broking division based in Adelaide.
This role is ideal for someone with strong phone-based customer service or sales experience who is looking to build a longterm career within insurance broking. Full training and support towards Tier 1 qualification will be provided.

Key Responsibilities

  • Manage a portfolio of SME insurance clients
  • Handle policy renewals and retention conversations
  • Build strong relationships with clients over the phone and via email
  • Provide general insurance advice and discuss appropriate coverage options
  • Liaise with insurers to source suitable policies and pricing
  • Manage cancellation and retention strategies
  • Maintain accurate client records and policy documentation
  • Work collaboratively within a team-fo...

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