Overview

HR Professional | Global Talent Acquisition | LATAM Region – Role: Customer Service Representative. Role Type: Full time, On-site. Location: Queretaro, Mexico.

Responsibilities

• Advanced English communication skills,
• Proven Customer Support experience or experience as Client Service Representative,
• Ability to appreciate the customers’ perspective showing empathy,
• Active listening to fully engage the customer with their concerns,
• Ability to multi-task,
• Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources,
• Understand policies and procedures and communicate them professionally to the customer,
• Acknowledging and resolving customer complaints/concerns,
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions,
• Resolve customers’ concer...