**Position Summary:**

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

**_This position will report to our Fort Pierce, FL location._**

**_Address: 5350 Steel Blvd Fort Pierce, FL 34946_**

**_Shift: Monday – Friday 7:00am-3:30pm._**

**Major Responsibilities:**

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for...