Customer Service Coordinator - Yorkshire

Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally.

Key responsibilities:

Monitor and manage both your personal email inbox and the shared Customer Service department inbox

Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails

Track customer issues and update all records to ensure accurate and timely reporting

Coordinate and schedule diaries for Customer Service Operatives

Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes

Organise materials and resources ahead of scheduled works, ensuring availabi...