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Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Company

Shopee

Location

singapore, singapore

Posted

June 28, 2026

Position Overview

Job Description
  • Ensure and monitor daily jobs dispatch to the drivers
  • Manage daily pickup allocations to drivers
  • Processing orders, requests & resolving problem shipments
  • Liaising with internal stakeholders on seller/buyer issues
  • Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service
  • Respond & follow up with customer enquiries for any missing/late deliveries
  • Able to answer enquiries and tickets within the timeline
  • Checking the proof of delivery according to the SOP
  • Create Reporting and insights for Operational Excellence Team
  • Assist the Operational Return Team with ad hoc duties
Requirements
  • Minimum 3 years of customer service support
  • Experienced with MS Office skills
  • Patient and skillful in conflict resolution
  • Possesses high responsibility, disciplined and detail oriented

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