Join Convergint as a Customer Service Dispatcher in Brantford, ON, and showcase your service skills. This role involves managing service calls, dispatching, and invoicing to ensure customer satisfaction.
As a Service Coordinator at Convergint, you will bring your call handling expertise to provide world-class service. This position includes responsibilities such as coordinating service with technicians, managing work orders, and executing accurate invoicing. Your commitment to excellence will contribute to our positive work culture.
Key Responsibilities:
• Track and schedule service calls with technicians
• Create and maintain work orders in iCare
• Administer customer satisfaction follow-up procedures
• Provide administrative support to project managers
• Enter purchase orders into Spectrum accurately
Requirements:
• Business Administration diploma or office experience required
• One year of dispatch or customer service experience
• Security industry e...