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Customer Service - Donor Support Technician

Company

CSL

Location

brewer, brewer

Posted

June 15, 2026

Position Overview

Responsibilities: β€’ Responsible for preparing the donor, donor area and equipment for the pheresis process. β€’ Prepares the autopheresis machine for the pheresis process. β€’ Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. β€’ Disconnects the donor when the process is complete. β€’ Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. β€’ Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. β€’ Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. β€’ Alerts Group Leader or Supervisor of donor flow issues. β€’ Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). β€’ Understands the policies...

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