We are seeking a highly motivated Customer Service Engineer in customer support, service management, or a related field. This role is ideal for a proactive problem-solver who thrives at the intersection of technology and customer engagement.

**Responsibilities**

+ Lead management of web portal and user catalog, ensuring accurate and up-to-date customer service offerings.
+ Oversee helpdesk operations, managing tickets from submission to resolution while maintaining exceptional service standards.
+ Collaborate with government teams to provide actionable feedback and implement process improvements.
+ Design and deploy customer surveys for helpdesk, projects, and enterprise support to drive service enhancements.
+ Partner with customers to capture new requirements, ensuring proper documentation and delivery of tailored services that meet their objectives.

**Qualifications**

**Minimum Qualifications:**

+ 6 years of experience in cus...