We're looking for a customer service-driven individual with a passion for resolving customer issues, a willingness to learn, and a desire to grow with the team. This role is ideal for someone who thrives in a fast-paced environment, has an eye for detail, and enjoys solving problems.

This role is office-based for the first 6 months to support onboarding, training and ramp-up. Upon successful integration into the role, the arrangement will transition to a hybrid model.

• Quickly resolve customer queries by phone and email.
• Provide accurate and complete information to customers by following the right methods/tools
• Manage and resolve customer complaints
• Handle partner escalations
• Willing to go the extra mile to help customers
• General administration, reporting and special projects
• Build sustainable relationships of trust through open and interactive communicat...