About the Company

Our client is a leading General Insurance provider in Malaysia, operating as a strategic joint venture between a top-tier Malaysian conglomerate and a Fortune Global 500 Japanese insurance giant. With a nationwide presence and a network of over 2,700 agents, the company combines deep local insights with world‑class international underwriting expertise.

Job Description

• Provide timely and professional responses to inbound customer calls and emails.
• Deliver first‑contact resolution whenever possible; escalate complex issues to relevant departments appropriately and on a timely basis.
• Follow up cases closely and ensure they meet SLA.
• Document all customer interactions accurately in the CRM system according to SOPs.
• Ensure strict adherence to company policies, customer service charter, and industry regulatory standards.
• Provide positive feedback on improvements, and foster teamwork wi...