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Customer Service Executive, L2 Managed Seller

Company

SummitNext Technologies Sdn Bhd

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Posted

June 15, 2026

Position Overview

Job Description:

  • Minimum Diploma in Business Administration, Communications, Customer Service, or any related field
  • 1–3 years of experience in customer service, preferably in e-commerce or operations support
  • Experience handling live chat and/or case management (ticketing/webform systems) is preferred
  • Prior exposure to logistics, return & refund processes, or dispute resolution will be an added advantage
  • Strong written and verbal communication skills (English & Bahasa Malaysia), Mandarin will be an advantage
  • Ability to work in a fast-paced, high-volume environment
  • Strong sense of ownership and accountability
  • Provide real-time assistance to managed sellers via live chat, handle and resolve seller enquiries submitted via webforms within defined SLA.
  • Manage workload effici...

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