Job Responsibilities:

• Ensure incidents are logged and updated in the helpdesk ticketing
  system
• Learn and achieve good understanding of product features
• Guide supplier and buyer on portal usage and process.
• Provide service provisioning and training for supplier
• To assist buyer and supplier enquiries on business/trading processes.
• Response to inbound and outbound calls in a professional mannerand providing solutions and advise where appropriate.
• Troubleshoot and resolve suppliers issues within system accessibility.
• Ensuring service quality level are maintained and all issues is handled in a timely manner.
• Escalate clients’ requests and complaints to appropriate specialists.
• Update clients about their request and feedbacks status accordingly.
• Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
• Per...