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Customer Service Executive (Logistics)

Company

Career Horizons

Location

shah alam, selangor

Posted

June 19, 2026

Position Overview

Job Responsibilities:

  • Ensure incidents are logged and updated in the helpdesk ticketing
    system
  • Learn and achieve good understanding of product features
  • Guide supplier and buyer on portal usage and process.
  • Provide service provisioning and training for supplier
  • To assist buyer and supplier enquiries on business/trading processes.
  • Response to inbound and outbound calls in a professional mannerand providing solutions and advise where appropriate.
  • Troubleshoot and resolve suppliers issues within system accessibility.
  • Ensuring service quality level are maintained and all issues is handled in a timely manner.
  • Escalate clients’ requests and complaints to appropriate specialists.
  • Update clients about their request and feedbacks status accordingly.
  • Gather clients feedback, identify problem trend and report to supervisor for discussion or service enhancement.
  • Per...

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