· Follow up on customer orders with Account Managers, prepare and share proforma invoices for order confirmation, and convert confirmed orders into Sales Orders in SAP.

· Coordinate with Sales, Operations, and Dispatch teams to ensure timely order execution and achieve OTIF (On-Time In-Full) delivery targets.

· Monitor pending orders and proactively follow up to ensure serviceability within the committed delivery timelines.

· Update customers with dispatch details, including ETA (Estimated Time of Arrival) and ETD (Estimated Time of Departure).

· Create and process local shipment deliveries in SAP.

· Coordinate with the Finance team to ensure timely collection of receivables and maintain payment follow-ups.

· Liaise with logistics providers and transporters for vehicle arrangement and shipment planning.

· Track and maintain payment status for key customer accounts.

· Coordinate with Supply Chain teams to monitor mate...