Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedbacks.
Respond to the feedbacks within the stipulated time frame given by the management.
Maintaining positive, empathetic and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
Compiling the monthly customer careline report for management report audit.
Keeping records of customer interactions, comments and feedbacks
Job Requirements
Diploma in any field. Preferably diploma/degree in Retailing, customer relation, public relation etc.
Fast and proactive response attitude towards feedbacks and enquir...
Ready to Apply?
Join thousands of Americans building their careers