We are recruiting a proactive and customer‑focused Customer Service Generalist to join a company’s  UK Direct Business team. In this role, you will provide first‑class customer service to a diverse portfolio of customers.

You will act as a key point of contact for customers and internal teams, managing service requests, contracts, renewals, and calibration documentation while helping drive productivity across the Service Division.

What You Will Do

Receive, manage, and process requests from customers and colleagues across all communication channels.

Proactively and reactively escalate service work to meet agreed Service Level Agreements (SLAs).

Accurately qualify customer requirements using scripted questioning to reduce customer downtime.

Maintain regular customer contact, providing real‑time status updates on active work

Process maintenance contract amendments (premium and non‑premium), including invoicing and credit notes.

Handl...