Our client is a leading organization in logistics and supply chain management in Dubai, renowned for providing high quality logistics services within the UAE.

Job Overview

The ideal candidates will be responsible for providing exceptional customer service by promptly and accurately responding to and managing customers. The role will be crucial in ensuring that customers feel valued and supported.

Responsibilities

Customer Support

• Assist customers with inquiries, orders, and shipment tracking.
• Resolve any issues or complaints raised by customers in a timely and satisfactory manner.
• Monitor and update customers on the status of their orders and shipments.
• Provide pricing and delivery information to customers as requested.

Operations Support

• Coordinate with internal teams and external service providers to ensure smooth logistics operations.
• Manage and maintain ...