Job Description
At
Maxima Apparel
, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our
Ecommerce Department
is seeking a visionary and motivated
Customer Service Representative
to take the lead and help elevate our
Pro Standard
brand to new heights.
RESPONSIBILITIES Respond promptly and professionally to customer inquiries via
Zendesk
,
Meta
, and other platforms. Identify and assess customer needs to provide appropriate and efficient solutions. Coordinate with other departments to gather information and resolve customer issues. Provide regular updates to customers on the status of their inquiries or incidents as needed. Gather customer feedback and suggestions to identify areas for improvement. Collaborate with the team to implement enhance...