We are seeking an experienced Customer Service Representative to join our team. This full-time position is based in Central Cebu City, Cebu and will involve providing high-quality customer service to our banking clients with high priority accounts.



What you'll be doing

Handling inbound customer calls and responding to emails in a timely and professional manner

Providing product and service information to customers, answering queries and resolving any issues or complaints

Maintaining detailed records of customer interactions and following up on outstanding inquiries

Identifying opportunities to upsell or cross-sell appropriate products and services to customers

Collaborating with other team members to ensure a consistent and positive customer experience

Adhering to all company policies, procedures and compliance requirements



What we're looking for

At least a senior high school graduate

Strong communica...