Job Description

• Long tail account management
• Customer success processes and metrics
• Churn and account reactivation analysis and metrics
• Customer interaction/journey analysis

Customer service (Supply chain)

• Forecasting and demand planning
• Service Level metrics and processes
• Customer support, complain analysis and processes.
• Admin processes optimization

Team collaboration

• Collaboration on digital marketing plan and automation processes.
• Foster the use of local CRM and exploit all capabilities to its full potential

Qualifications

• BA in Pharmacy, Veterinary, Food Chemistry, Biology, Business Administration, Marketing or in a related course of studies.
• Dynamic, independent person who wants to take on challenges in a company belonging to a multinational with opportunities.
• Yo...