Job Overview

Responsible for handling customer service requests, coordinating service resources, monitoring service quality, and managing customer satisfaction for the Malaysia subsidiary. The role serves as a key communication bridge between customers, dealers, and internal service teams to ensure timely, compliant, and high-quality service delivery.

Key Responsibilities

1. Customer Service Handling & Response

• Receive and manage local customer equipment repair and service requests.
• Verify customer and equipment information, accurately record service incidents and requests.
• Create service orders promptly and coordinate with technical service personnel for on-site support.
• Handle other customer service inquiries in accordance with service standards.
• Clearly communicate response and feedback timelines to customers.

2. Customer Follow-up & Satisfaction Management

• Develop c...